Personal Information means specific identifiable information about you which may be used by itself to identify, contact, locate you (eg. Your name, e-mail address, address, phone no, screen name etc).
Data Use :
When you place a service request, Service Center Zone provides your name, mobile number, information to our customer support team to process your service request.
Non-Personal Information means information, that, by itself, does not personally identify you. Non-Personal Information includes Personal Information that has been de-personalized or aggregated services usage information and device properties such as: a) unique device identifier, Media Access Control Address, or other device identifiers; b) device software platform, firmware and manufacturer c) mobile phone carrier; d) geographical information such as zipcode, area code, internet protocol (“IP”) address and location e) other non-personal information that we might find useful in improving our Services.
How Non-Personal Information is Collected: We may collect Non-Personal Information through your interaction with us and or/ your use of the services.
Financial Information means information relating to payments and billing (eg. Account information, billing address etc).|
How we may acquire Financial Information: We may collect and store your financial information when you provide it to us, such as when you conduct a transaction through our services, contact customer support etc.
How Financial Information is used: All Financial Information is collected for billing and payment purposes only and will be protected and administered by Service Center Zone and or our authorized third party partners. We do not sell your personal information to third parties.
Existing Device Data
Service Center Zone doesn’t access device’s data at any point during testing or repair. The technicians here are trained never to access, edit or share the customer’s information and data that has been preexisting.
When users connect with Service Center Zone online, only information sent by customer’s, and information customer voluntarily provides, are collected, and nothing else. This data stays with us until you request to remove.
How do we use the information collected from you:
We may use information that we collect about you to:
- Administer and personalize the services for you;
- Enable your access to and use of our services;
- Publish information about you on our site;
- Send you marketing/promotional communication;
- Deliver and improve our products and services, and manage our business;
- Provide you with an enhanced experience when using the Services while suggesting and recommending matches best suited for the User;
- Send to you statements and invoices and, collect payments from you;
- Manage your account and provide you with customer support;
- Communicate with you by email, postal mail, telephone and/or mobile devices about products or services that may be of interest to you either from us or other third parties;
- Provide your information to our third party partners for marketing or promotional purposes.
Protection of Your Personal Information
We take security measures to help safeguard your personal information from unauthorized access and disclosure, and as specified by applicable law. While we take these reasonable efforts to safeguard your personal information, you acknowledge and agree that no system or transmission of data over the Internet or any other public network can be guaranteed to be 100% secure.
Data Quality And Purpose
If information applicable to Service Center Zone changes, please log in to the website to update it, or contact our customer care to do so for you. Maintaining updated customer information helps us serve you still better.
Third-Party Data Access
To operate the service, we also may make identifiable and anonymous information available to third parties in circumstances: (1) with your express consent, (2) where Your consent will not be required for disclosure i.e. when we have a good faith belief it is required by law, it is necessary to protect our rights or property, or to any successor or purchaser in a merger, acquisition, liquidation, dissolution or sale of assets, but we will attempt to notify you, to the extent permitted by law to do so.
You have the right to control our access to your personally-identifying information. At any time, you can log in and access/modify/remove your information from our server, contact Service Center Zone customer care to do it for you.
How To Contact Us
In accordance with Information Technology Act, 2000 and rules made there under, in case of grievances you can contact: